Terms & Conditions

1.1A minimum deposit of RM500 to RM3,000 per person is payable upon booking, depending on the tour package, destination, airline requirements, and supplier conditions. The Company reserves the right to require a higher deposit for any particular booking and shall notify the Customer accordingly.

1.2The balance of the full tour price must be paid no later than forty-five (45) days before the scheduled departure date, or by such earlier date as may be stated in the booking form or invoice, whichever is earlier.

1.3If full payment is not received by the applicable due date, the Company shall be entitled to treat the booking as cancelled by the Customer, and the cancellation charges set out in Clause 2 shall apply.

1.4Payment of a deposit and acknowledgement of a booking request do not constitute confirmation of a tour package. All tour packages are subject to availability and to the achievement of a minimum group size, as determined by the Company at its sole discretion.

1.5If the minimum group size for a tour package is not achieved at least fourteen (14) days before the scheduled departure date, the Company may cancel the tour package in accordance with Clause 3.

1.6Where a tour package is cancelled by the Company due to the minimum group size not being achieved, the deposit paid shall be refunded less any costs already incurred or committed on behalf of the Customer.

1.7The Company may also retain a reasonable administrative fee to cover processing and operational costs relating to the booking and cancellation.

2.1The Customer may cancel a booking at any time before departure by giving written notice to the Company. Cancellation shall take effect only upon the Company's receipt of such written notice.

2.2All cancellations are subject to the applicable cancellation charges set out below, in addition to any cancellation charges, penalties, or restrictions imposed by airlines, hotels, ground operators, transport providers, attraction operators, visa authorities, or any other third-party supplier.

2.3Airline tickets are subject to the fare rules and conditions imposed by the relevant airline and may be non-endorsable, non-reissuable, non-refundable, and non-reroutable. Any change of route, travel date, or itinerary requested by the Customer shall be subject to airline approval and all resulting charges shall be borne by the Customer.

2.4The Customer shall also be responsible for any non-refundable airport taxes, carrier charges, surcharges, and miscellaneous fees imposed by the relevant airline or supplier. If any such amounts are subsequently refunded by the airline or supplier, the Company may deduct a reasonable administrative fee for processing the refund.

2.5If a visa application is refused, delayed, or not granted for any reason whatsoever, or if the Customer is unable or unwilling to travel due to any governmental or regulatory restriction applicable to the Customer, the standard cancellation charges under this Clause 2 shall apply.

2.6For the avoidance of doubt, land arrangements, including but not limited to hotels, transportation, rail tickets, attraction tickets, guided tours, and other ground services, may be wholly non-refundable or subject to supplier-imposed cancellation penalties. Any such non-refundable amounts shall be borne by the Customer.

2.7Any refund shall be strictly limited to the net amount actually recovered by the Company from the relevant third-party suppliers, after deduction of all applicable charges, penalties, unrecoverable amounts, and reasonable administrative fees.

2.8If the deposit paid is insufficient to cover the applicable cancellation charges, the Customer shall pay the shortfall within three (3) days of notification by the Company.

3.1The Company reserves the right to cancel any tour package before departure due to circumstances beyond its reasonable control, including but not limited to war, civil unrest, terrorism, airspace closures, government actions, travel restrictions, pandemics, epidemics, compulsory quarantine, natural disasters, severe weather, strikes, labour disputes, or any other force majeure event affecting the safe, lawful, or practical operation of the tour.

3.2In such event, the Company may, but shall not be obliged to, offer the Customer an alternative tour package, travel arrangement, travel credit, or postponement option, subject to availability and supplier approval. Any additional costs arising from such alternative arrangements shall be borne by the Customer.

3.3If no suitable alternative is available, or if the Customer declines the alternative offered, any refund shall be limited to the amount actually recovered by the Company from the relevant third-party suppliers, less any non-refundable deposits, airfares, land arrangements, attraction tickets, supplier penalties, committed costs, and reasonable administrative fees.

3.4The Company acts solely as an intermediary for third-party suppliers and shall not be liable for any consequential loss, additional expense, inconvenience, disappointment, or damage suffered by the Customer as a result of such cancellation.

3.5Any applicable refund shall be processed only after the Company has received the corresponding funds from the relevant third-party suppliers and may take several weeks or longer, depending on supplier policies and processing timelines.

4.1No amendment to any booking shall be permitted within thirty (30) days before the scheduled departure date.

4.2Any request to change the identity of a traveller or to change the departure date shall be treated as a cancellation of the original booking and a new booking request, and the cancellation charges under Clause 2 shall apply.

4.3Subject to Clause 4.1, the Customer may submit a written request for amendment to booking details, including minor correction of genuine typographical errors in a traveller's name, changes to flights, accommodation, or other components. The Company will use reasonable endeavours to assist but does not guarantee that any amendment can be made.

4.4Any permitted name correction must be minor in nature and must not amount to a change of identity. All such corrections shall remain subject to the approval of the relevant airline, embassy, authority, or supplier.

4.5All amendments are subject to availability and acceptance by the relevant third-party suppliers. Any additional fare, charge, penalty, or administrative fee arising from any amendment shall be borne by the Customer.

4.6Certain suppliers may treat an amendment as a cancellation and rebooking. In such cases, the Company shall be entitled to apply the corresponding cancellation charges under Clause 2.

4.7The Company shall not be liable for any loss, cost, or damage arising from the inability to amend a booking or from any amendment requested by the Customer.

5.1No refund, rebate, or reduction shall be made for any accommodation, meals, sightseeing, transport, flights, tickets, or other services included in the tour package but not utilised by the Customer by choice, through late arrival, voluntary withdrawal, refusal to participate, or any other act or omission of the Customer.

5.2Before commencement of the tour, if any component of the itinerary cannot be provided due to circumstances beyond the Company's reasonable control, the Company may, at its sole discretion, amend, substitute, postpone, or cancel the affected component and may offer a comparable alternative where reasonably practicable.

5.3If the alternative arrangements provided are of higher cost or value, the Customer shall pay the difference before such arrangements are confirmed.

5.4After commencement of the tour, if any service or itinerary component cannot be provided due to circumstances beyond the Company's reasonable control, the Company may amend the itinerary or provide a comparable alternative, and any resulting additional costs shall be borne by the Customer.

5.5The Company acts only as an agent for airlines, hotels, transport providers, and other suppliers and shall not be liable for their acts, omissions, delays, cancellations, or non-performance.

5.6To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential loss or damage, including loss of enjoyment, missed connections, additional accommodation costs, or personal expenses.

6.1Any refund, where applicable, shall be processed within a reasonable time after the Company has received all corresponding refund monies from the relevant third-party suppliers.

6.2Refund processing typically requires a minimum of four (4) weeks and may take longer depending on supplier response times, banking processes, currency conversion, and administrative requirements.

6.3The Company shall not be responsible for any delay in refund processing caused by any third-party supplier, bank, payment platform, foreign exchange process, or other external party beyond the Company's reasonable control.

6.4All refunds are strictly limited to amounts actually recovered by the Company from the relevant third-party suppliers. If no refund is received by the Company from the supplier, no refund shall be payable by the Company.

6.5Refunds may be reduced by exchange rate fluctuations, bank charges, remittance fees, administrative fees, taxes, and any other applicable deductions.

7.1For tour packages involving charter flights, no extension, stopover, or deviation shall be permitted unless expressly stated otherwise by the Company in writing.

7.2For other bookings, any request for an extension of stay, route deviation, or variation from the tour itinerary must be made in writing and shall be subject to the Company's approval and the approval, availability, fare rules, and conditions of the relevant airlines, hotels, and other suppliers.

7.3Any approved extension or deviation shall be entirely at the Customer's own cost and risk. Unless separately arranged and paid for, no additional transfer or ground handling services shall be provided.

7.4All additional airfare, accommodation costs, supplier fees, penalties, and reasonable administrative fees arising from such extension or deviation shall be borne by the Customer.

7.5Any unused or missed component of the original tour package resulting from any extension or deviation shall be non-refundable.

8.1Each traveller must hold a passport valid for at least six (6) months from the date of departure, or for such longer period as may be required by the relevant authorities.

8.2Each traveller is solely responsible for obtaining and carrying all required passports, visas, permits, passes, licences, vaccination certificates, health documents, and any other travel approvals required by the authorities of any country of departure, transit, or destination.

8.3The Company does not provide visa advisory or verification services unless expressly agreed in writing. Where the Customer has not engaged the Company for visa or documentation assistance, the Company shall have no obligation to advise on, verify, or ensure compliance with any passport, visa, or entry requirements.

8.4If a booking is cancelled, affected, or disrupted because a traveller fails or is unable to obtain the required visa or travel documents, the applicable cancellation charges shall apply and the Company shall not be liable for any resulting loss, expense, or damage.

8.5Each traveller is solely responsible for ensuring that the name provided for booking exactly matches the name in the passport or travel document. Any required amendment shall be subject to supplier rules and all resulting costs shall be borne by the traveller.

8.6The Company shall not be responsible for any denial of boarding, refusal of entry, deportation, delay, detention, or other decision made by any airline, immigration authority, customs authority, security authority, or other third party.

9.1At the Customer's request and subject to payment of the applicable fees, the Company may assist with the submission of visa applications on a best-efforts basis only.

9.2The Company does not guarantee the approval, timing, or outcome of any visa application.

9.3Visa requirements, supporting documents, processing periods, interview requirements, and approval criteria vary between embassies and consulates and may change without notice.

9.4Each traveller remains solely responsible for ensuring that all visa requirements are fulfilled and that applications are complete, accurate, and submitted in good time.

9.5Any visa refusal, delay, administrative processing, or failure to obtain a visa for any reason shall not entitle the Customer to any refund except to the extent of amounts actually recovered from third-party suppliers in accordance with these Terms and Conditions.

9.6The Company shall not be liable for any loss, cost, fee, expense, delay, or damage arising from visa refusal, delayed processing, administrative review, incomplete documentation, inaccurate information, late submission, or any decision or requirement imposed by the relevant embassy, consulate, or authority.

10.1The Company strongly recommends that all travellers obtain comprehensive travel insurance covering, at a minimum, personal accident, medical expenses, emergency evacuation, trip cancellation, curtailment, loss of baggage, and personal effects.

10.2International travel involves risks and uncertainties, including political instability, travel restrictions, public health events, transport disruption, supplier insolvency, weather events, and other matters beyond the Company's reasonable control.

10.3The Company shall not be liable for any loss, damage, cost, or expense arising from such events.

10.4Any decision by the Customer or traveller not to obtain adequate travel insurance is made at his or her own risk.

11.1Baggage allowances are subject to the rules of the relevant airline or carrier. Any excess baggage or special handling charges shall be borne by the traveller.

11.2The Company shall not be liable for any loss, theft, damage, delay, misdirection, or handling issue affecting any baggage or personal belongings during the tour.

11.3The Company shall not be responsible for fragile, perishable, or high-value items, including cash, jewellery, electronics, documents, or medication packed in checked baggage.

11.4Travellers are strongly advised to obtain appropriate insurance for baggage and valuables and to ensure that baggage is properly labelled and secured.

12.1Itineraries, flight schedules, routes, accommodation, meal arrangements, and other tour components are subject to change, rescheduling, rerouting, substitution, or amendment where necessary.

12.2The Company reserves the right to make such changes at its sole discretion, with or without prior notice, where reasonably required for operational, safety, legal, or logistical reasons.

12.3The Company acts solely as an intermediary for airlines and other transport providers. All air tickets and transport services are subject to the terms and conditions of the relevant carrier.

12.4The Company shall not be liable for any delay, cancellation, schedule change, overbooking, denied boarding, missed connection, or operational decision of any airline or transport provider, and any additional expense arising therefrom shall be borne by the traveller.

12.5The Company reserves the right to vary the composition of any tour group and/or to combine or merge tour groups for operational reasons at any time. Such changes will not affect the persons travelling within your own travel group. In the event of any such variation or merger, the Company shall not be liable for any refund or compensation beyond any amount actually recovered from the relevant suppliers.

12.6Accommodation shall be in the hotels or lodgings specified in the itinerary or booking confirmation, or in accommodation of a reasonably similar standard. Rooming arrangements may include single, twin-share, double, or triple occupancy. Triple occupancy may involve a roll-away bed or similar arrangement.

12.7During peak periods or operational disruption, accommodation may be relocated to another property or nearby area.

12.8No refund or substitution shall be due if meals, onboard catering, hotel services, or other components are unavailable or varied for reasons beyond the Company's reasonable control.

12.9The Company does not guarantee eligibility for any frequent flyer, hotel loyalty, or rewards programme.

12.10Pregnant travellers, travellers with disabilities, and travellers with medical conditions or special requirements are responsible for ensuring that they are fit to travel and for obtaining any necessary medical clearance. The Company may require disclosure of such matters at the time of booking.

12.11The Company will use reasonable endeavours, but shall not be obliged, to accommodate any special requirements or needs of such travellers and to convey special requests to suppliers, but does not guarantee that such requests can or will be met. The Company shall not be responsible for any denial of services by air carriers, hotels, restaurants, or other third-party service providers.

12.12The Company does not provide individual assistance to travellers, including but not limited to assistance with walking, dining, boarding or disembarking from transport, or other personal needs. Travellers requiring such assistance must be accompanied by a qualified and physically able-bodied companion who shall be fully responsible for providing such assistance and for the traveller's well-being. The Company shall not be liable for any inability of a traveller to participate in any part of the tour or for any missed activities arising from such traveller's condition or limitations.

12.13The Company reserves the right to refuse participation in or continuation of a tour where, in its reasonable opinion, a traveller is unfit to travel, requires care beyond what can reasonably be accommodated, or poses a risk to the traveller, the group, or the operation of the tour. No refund shall be payable in such circumstances.

13.1All prices are based on tariffs, exchange rates, taxes, surcharges, supplier prices, and operating costs prevailing at the time of quotation or publication.

13.2The Company reserves the right to revise prices at any time before full payment is received to reflect any increase in taxes, airport charges, fuel surcharges, exchange rate movements, supplier charges, or other costs beyond the Company's control.

13.3The Customer shall pay any such increase upon demand. Failure to do so may result in cancellation of the booking and the application of the cancellation charges under Clause 2.

13.4Price increases do not entitle the Customer to cancel without charge or to claim any refund or reduction.

13.5All prices and itineraries are subject to change without prior notice.

13.6Tour prices exclude all personal expenses and incidental charges unless expressly stated otherwise.

13.7Child fares, where available, are subject to the terms and conditions of the relevant third-party service providers, including but not limited to airlines and accommodation providers. Eligibility for child fares may depend on factors such as the child's age, bedding arrangements, room occupancy, and applicable airline rules. Generally, children below the age of 12 (as of the date of return to Malaysia) may qualify for child fare rates in accordance with the applicable service provider's standard terms.

13.8The Company reserves the right to correct any manifest pricing error or omission at any time, and the corrected price shall be binding upon notification to the Customer.

14.1Payment may be made by such methods as the Company may accept from time to time, including cash, cheque, bank transfer, or electronic payment.

14.2Cheque payments shall be accepted only if received by the Company at least five (5) working days before the relevant due date and shall be subject to clearance.

14.3All payments must be made in cleared funds and in the currency specified by the Company.

14.4The Customer shall bear all bank fees, remittance charges, card charges, transaction fees, and currency conversion costs.

14.5If any payment is dishonoured, reversed, rejected, disputed, or not received in cleared funds by the applicable due date, the Company may treat the booking as cancelled without further notice and apply the cancellation charges under Clause 2.

15.1The Company may collect, use, process, store, and disclose personal data provided by the Customer and travellers for the purposes of booking, travel arrangements, customer support, operational administration, compliance, and, where permitted by law, marketing.

15.2The Customer consents to the disclosure of such personal data to airlines, hotels, tour operators, insurers, visa agents, transport providers, government authorities, and other relevant parties for the purpose of facilitating the travel arrangements.

15.3The Company may take photographs or videos during tours and may use such materials for promotional, publicity, or marketing purposes unless the Customer has notified the Company in writing before departure that the Customer or traveller does not consent to such use.

15.4The Company will take reasonable steps to protect personal data in accordance with applicable law but shall not be liable for any loss, misuse, unauthorised access, or breach caused by any event beyond its reasonable control or by any third party.

16.1The Company arranges and relies on the services of airlines, hotels, transport operators, local ground handlers, attraction operators, cruise operators, and other independent third-party suppliers.

16.2All services provided by such suppliers are subject to their own terms, conditions, tariffs, carriage rules, and operational requirements.

16.3The Company has no direct control over such suppliers and, to the fullest extent permitted by law, shall not be liable for any act, omission, error, delay, cancellation, overbooking, default, negligence, insolvency, or non-performance by any third-party supplier.

16.4These Terms and Conditions are supplementary to, and shall be read together with, the terms and conditions of the relevant third-party suppliers.

17.1If any third-party supplier fails to provide any service forming part of the tour package, the Company may, at its sole discretion, use reasonable endeavours to assist the Customer in seeking a remedy or refund from the relevant supplier.

17.2The Company does not guarantee that any remedy, refund, replacement, or compensation will be obtained from the supplier.

17.3Any refund shall be strictly subject to actual recovery from the supplier, and the Company shall not be responsible for any unrecovered amount or any consequential loss, expense, or damage suffered by the Customer.

17.4The Customer shall notify the Company of any complaint or service deficiency as soon as reasonably practicable and, where possible, during the tour so that the Company or supplier may be given a reasonable opportunity to address the issue.

18.1To the fullest extent permitted by law, the Company shall not be liable for any injury, illness, death, loss, damage, delay, expense, or inconvenience except to the extent directly caused by the Company's proven negligence or wilful default.

18.3To the fullest extent permitted by law, the Company's total aggregate liability, whether in contract, tort, statute, or otherwise, shall not exceed the total amount of the tour fare actually paid to and received by the Company for the booking giving rise to the claim.

18.4In no event shall the Company be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including but not limited to loss of enjoyment, opportunity, profit, revenue, contract, goodwill, or reputation.

18.5The Company reserves the right to require any traveller to withdraw from or discontinue participation in a tour, or to cancel any reservation, if in the Company's reasonable opinion the traveller's conduct is disruptive, unsafe, unlawful, abusive, offensive, or otherwise prejudicial to the welfare of the group or the operation of the tour, or if any carrier, hotel, or supplier refuses to allow the traveller to participate. No refund shall be payable and the Company shall have no further liability in such circumstances.

19.1The Company reserves the right to amend, update, vary, or replace these Terms and Conditions from time to time. The latest version published on the Company's website shall prevail and be binding.

19.2Customers and travellers are responsible for reviewing the latest Terms and Conditions before travel.

19.3No failure or delay by the Company in enforcing any provision shall constitute a waiver of that provision or of any other provision.

19.4If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

19.5These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.

19.6Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.